Our policy document is available in Adobe Acrobat (PDF) format. If you don’t have the Acrobat reader and would like to download it, click here.

Please choose the policy wording which corresponds to your policy purchase date.

Cancellation rights (cooling off period)

If having read your policy, you find that it does not meet your requirements, you may request a premium refund provided:-

- This is within 14 days of receipt of the policy

- You have not travelled on the trip

- You have not made a claim, or intend making a claim

To obtain a refund contact us at the address below. Any original documents received, will need to be returned. Subject to us receiving your written cancellation request, we will issue a full return of premium and the policy will be regarded as not having been taken up by you and will be cancelled from inception.

Please ensure the following information is included in your letter:

• Full insured name, address and daytime contact number
• Policy number
• Reason for returning the cover
• Credit card Number and Expiry date so that we can credit your account.

Gold Cover Insurance Services Ltd
35 Queens Road
Tunbridge Wells
Kent
TN4 9LZ

Why do I have to write a letter?

Unfortunately we cannot accept an e-mail with credit card details due to security reasons. When you buy a policy from us your details are safely transmitted from our website via a secure connection to the bank.
However a standard e-mail sent to our site is not guaranteed to be secure so it is safer if you send a letter.